TERMS AND CONDITIONS

Terms & Conditions

Wild With Nature reserves the right to change the website, including prices, terms and conditions without notice. We also reserve the right to refuse entry to the sites, cancel bookings or instruct people to leave the sites for any reason, including but not limited to inappropriate behaviour, wilful damage, dangerous weather or site conditions. Use of the Wild With Nature website constitutes acceptance of our terms and conditions and our privacy policy.

Privacy Our full privacy policy is available here Our full privacy policy

Booking

Wild With Nature takes bookings from people over 18 years of age. Bookings can be taken by phone, email or via our website. The minimum booking is for 2 nights, or 3 nights over bank holidays Confirmation of the booking will be sent by email after we receive your deposit.

By placing a booking to stay at Wild With Nature you agree to abide by any government restrictions in place at the time of your stay.

Payment

On booking we take a 50% deposit via Stripe or BACS. The balance becomes payable six weeks before your stay; a balance reminder will be sent and should be paid within 7 days. If you book within six weeks of your stay, full payment will be taken on booking.

Changes to bookings

Please let us know as soon as possible and we will endeavour to accommodate any changes you wish to make.

Cancellation by you

If a cancellation is made at least 6 weeks before arrival then a full refund of your deposit is given. Cancellations from 6 weeks to 2 weeks before arrival will receive a 75% refund. Cancellations within 2 weeks of arrival will not be refunded unless we are able to re-let your booking; if this occurs we will give you a 75% refund.

We recommend you take out holiday insurance to cover illness, cancellations and accidents at the very least. We offer cancellation cover through Booking Protect. (see bottom of page)

Cancellation by us

In the event that we need to cancel your holiday due to unforeseeable circumstances such as, but not limited to, extreme weather conditions or ill health, we shall inform you as soon as possible and refund all money paid to us within 14 days. We reserve the right to close the glamping site in the unlikely event that the site becomes hazardous. In this case guests will be refunded pro rata for any period of their holiday untaken. Wild With Nature cannot accept liability or responsibility for any loss, including consequential losses, caused by cancellation on our part.

**Amended terms for 2021 season**

For holidays taken in 2021 we have amended our payment and refund policy. We will take 50% deposit on booking as usual but the balance will not become due until 14 days before arrival. If you cannot take your holiday due to a local or government imposed restriction or lockdown, we will change your booking to another date free of charge or give you a 100% refund. We will not refund you for any stays relating to the need to self isolate or if you develop Covid whilst staying here and suggest you take out adequate insurance cover to protect against this. If you cancel for any other reason within two weeks of arrival you will receive a 75% refund however cancellations within 48 hours of arrival will not be refunded. Some areas at the Lakes are shared (the Nest, outdoor kitchen and hot tub) and access to these may have to be restricted at times or operated on a rota basis. Please contact us before booking if you need more information.

By placing a booking to stay at Wild With Nature you agree to abide by any government restrictions in place at the time of your stay.

Arrival and Departure Times

You can self check-in anytime after 3pm; on occasion we may ask you to check in a little later. You will receive detailed arrival instructions by email two weeks before your arrival date. Check out time is 11am and we ask that you leave the hut clean and tidy. Please strip the beds, put away your washing up, empty wood-burners of ash and place rubbish and recycling in the bins behind your hut.

Damages

Small accidental breakages are expected but please let us know about anything that gets broken or isn’t working before you leave. Should any facilities or equipment be damaged wilfully or through inappropriate use you will be held responsible for the cost of repair or replacement of the item. For exclusive use bookings at the Lakes we take a security/damages deposit on arrival of £750. It is taken by card or BACS on arrival and is refunded in full within 7 days of departure unless deductions need to be made for extra cleaning or significant damages.

Liability

Wild With Nature cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions, acts of government, pandemic, or any other event outside our reasonable control. Wild With Nature accept no liability for theft, loss or damage of whatever nature during, or as a result of staying here.

Your Safety on Site

You are coming to stay on a working farm which has its own natural hazards and an array of wildlife that you need to be mindful of. Uneven ground, long grass, limited lighting, mud, dust, wildlife and insects may all cause problems at certain times of year. Your stay will be enhanced if you bring suitable clothing and footwear to allow for the changeability of the British weather. Honey Pot Meadow is for adults only; you may bring babes in arms but we do not provide any equipment for them. The Lakes is for adults and children over around 5 years old. We don’t feel that the Lakes is appropriate for children below this age as there are no barriers between the accommodation and the water’s edge. Ultimately the decision rests with parents as to whether they wish to bring young children. Regardless of age, children should be supervised at all times.

 Some of the guest equipment, including the BBQs, pizza ovens, wood burners and hot tubs may cause injury if misused. Please ensure you read the safety information and operating instructions fully before using and ask for help if anything is unclear. By booking and coming to stay at Wild With Nature you confirm that you understand the natural hazards of the site and agree to be responsible for yourself, your children and any children in your care. In addition you agree to take all reasonable precautions against personal injury, injury to others and damage to the farmland, facilities and accommodation. We will ask you to sign a disclaimer to this effect on arrival. A copy of this can be found on our website. We adhere to government guidelines on cleaning to limit the risk of Covid-19 to us and our guests. We have reduced the amount of kit in each unit so as to make cleaning more manageable between changeovers and we will ask guests to strip their own beds prior to leaving.

Please tell us if you become unwell with symptoms of Covid-19 during your stay as we need to deal with cleaning and your bedlinen in a different way. If you become unwell during your stay you will need to leave the site, along with all members of your party, return home by private transport and self isolate. We will not be able to give a refund in such circumstances. Site Regulations

We do not allow fireworks or sky lanterns on site If conditions are particularly dry we may prohibit the lighting of campfires. Only wood provided by us may be used in the wood burners and hot tubs. You may bring your own charcoal or wood to cook over in the fire-pits. Please respect the natural environment around the sites and abide by the Countryside Code - leave gates as you find them and leave no trace on the land. Unfortunately we cannot accept dogs on site. If you are asked to terminate your stay due to abuse of these regulations, inappropriate or unsafe behaviour then no refund will be given.

Customer Complaints and Feedback

If you are not entirely happy with any aspect of your stay, please speak to Rebecca or Andy or email us at info@wildwithnature.co.uk and we will endeavour to deal with any issues. It is best to do this before you leave as things can be harder to resolve once time has elapsed. We welcome your feedback, ideas and suggestions as to how we may improve our site for future guests. We will leave a feedback from in your accommodation - please help us by completing it. We also welcome reviews on our website, Google, or your booking platform.

Please also like us on Facebook and follow us on Instagram @wildwithnaturenorfolk.

WWN_C344
Celebrating in the Hot Tub
WWN_C563
Booking-Protect-logo

Booking Protect

We hope you will be able to come and enjoy your stay with us, but we understand that sometimes life gets in the way!

We are pleased to be able to offer refund protection through our partnership with Booking Protect. This refund protection allows you to apply for a full refund on your booking should you, or anyone in your party, be unable to attend due to unforeseen circumstances. This includes injury, illness, travel trouble and other unexpected events. Full details can be found in the terms and conditions below.

The option to buy refund protection will be automatically offered at the time of booking Please note, the cost is automatically calculated based on the total amount of your order.

Click here if you wish to make a refund request (refunds will be issued by Booking Protect via a bank transfer regardless of the original payment method).